This Privacy Policy explains how Petal Palette handles personal data when people use the website, request floral services, or communicate about wedding bouquets and event decoration. It applies to inquiries, consultations, quotations, deposits, delivery, and on-site setup arrangements.
This section introduces how personal information, user rights, and support pathways are addressed in the document below.
We use personal data to respond to inquiries, arrange consultations, prepare custom quotes, confirm deposits and dates, coordinate design details, manage delivery and on-site setup, process payments, maintain records, improve the website, and meet legal or accounting obligations.
We may share personal data with payment processors, communication tools, website hosting providers, and delivery or setup partners that assist with order handling and event coordination. These parties are expected to use the information only for the services they provide to us and to maintain appropriate confidentiality.
We may disclose personal data when necessary to comply with legal obligations, respond to lawful requests, protect our rights, or address security and fraud concerns. Any disclosure is limited to what is reasonably necessary for the relevant purpose.
We may process contact details, event and order information, consultation notes, delivery and setup instructions, payment-related records, and website usage data. For large wedding projects, we may also process venue access details and scheduling information needed to plan preparation, delivery, and on-site setup.
We collect data when users contact us by phone, submit a contact form, request a consultation, confirm an order, or share details needed for floral design and event coordination. We may also receive information from payment processing, delivery arrangements, and records created during service administration.
We may use essential cookies to operate the site, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent depending on their purpose.
Users may manage cookies through their browser controls and, where available, through on-site preference tools. Disabling certain cookies may reduce the functionality of forms, session features, or usage measurement tools.
Depending on the circumstances, a person may ask to access, correct, update, or delete certain personal data, or object to some processing. Requests are handled with reference to the information we hold and any legal or operational limits that apply.
To make a privacy request, provide enough information for us to identify the relevant record and the action requested. We may ask for additional details if needed to confirm the request and protect against unauthorized disclosure.
Retention periods depend on the type of record and the reason it was collected. Inquiry records are kept for a practical period to manage follow-up, order records are kept for the life of the project and related accounting needs, and technical logs are kept only as long as needed for security and site administration. When data is no longer required, it is deleted or anonymized where appropriate.
Any material update will be reflected on this page. If a change affects how we handle personal data, we will use a reasonable method to draw attention to the revised policy before or after it takes effect.
